Daniel Carey

Service Designer


Dementia Service Mapping

This project was presented at Design for Next 2017 in Rome. Download the academic paper here (.PDF)

Dementia manifests in many different ways, but typically encompasses an irreversable mental deterioration and a consequential decline in physical health Around 850,000 people in the UK experience some form of dementia, with a further 670,000 friends and family members providing unpaid support to them.

Carers are in a unique position to bridge the communication gap between health and social care service providers and their service users with dementia. This places a significant burden on the carers, who typically report heightened levels of stress and depression, financial insecurity, and feelings of social marginalisation.

My earlier projects highlighted a lack of clarity in the support services available to people with dementia and their carers. Carers universally expressed the view that they needed more help to identity the services most appropriate to them.   

Over the course of two long-term interventions in North Tyneside and Stockton-on-Tees, I worked with dementia support organisations and their service users to reimagine dementia as a physical space, highlighting common challenges and the services available to assist them at each stage of their journey. 

The maps reflect the lived reality of service users - that there is no single pathway for everyone to follow - and invites them to design their own pathways to meet their individual needs.

These maps are not intended to replace face-to-face discussion, but to add value to them by empowering service users to ask “what about this?”